QSharpenerQSharpener

Refund Policy

Our refund and satisfaction policy for QSharpener credit packages and digital services

Overview

At QSharpener, our goal is to help you recover unreadable, blurred, and distorted QR codes with mathematical and visual accuracy. We strive to be clear, transparent, and fair regarding how our pay-as-you-go credit packages are billed and refunded.

Because our service delivers digital computations and computing infrastructure in real time, this Refund Policy outlines when refunds and credit adjustments apply.

1. 14-Day Money-Back Guarantee for Unused Credits

If you purchase any credit package on QSharpener and have not spent any of the credits from that purchase, you are eligible for a 100% full refund within 14 days of the original transaction date.

To request a refund for an unused package:

  1. Contact our support team with your account email address and Stripe payment receipt.
  2. Once verified that no credits from the pack have been used, your refund will be initiated immediately.

2. Technical Satisfaction & Restoration Guarantee

We want you to only pay when you achieve a usable outcome.

  • Direct Scans Are Always Free: Standard scanning, validation, and straightforward decodes cost 0 credits.
  • Double Confirmation: Credits are only deducted after you explicitly review and confirm the restore.
  • Failed or Erroneous Restorations: If credits were deducted due to a platform bug, server interruption, or if the reconstructed QR code fails to decode on standard mobile camera scanners despite being marked as resolved, please reach out to us within 7 days with your restored record ID from My Codes. We will promptly credit your balance back in full or issue a payment refund.

3. Used or Partially Consumed Credits

Once credits have been used to perform successful image sharpening and mathematical reconstruction, they represent completed computational work on our GPU infrastructure. As such:

  • Consumed credits are non-refundable once a verified, decodable result has been delivered and saved.
  • For packages with partially remaining credits, refund requests are evaluated on a case-by-case basis based on remaining credit value, minus administrative processing fees where applicable.

4. Abuse Prevention & Malicious Refund Policy

To maintain fair pricing for legitimate users and prevent fraudulent exploitation of our GPU computing infrastructure, the following rules apply:

  • Irrevocable Digital Delivery: Once credits are consumed to unlock a restored QR code, the full plaintext payload, high-resolution clean PNG, and vector SVG are instantly delivered, made available for copying, and permanently archived in your My Codes vault. Because decoded digital intelligence cannot be unlearned or returned, consumed credits for verified restorations cannot be refunded.
  • Server-Side Verification & Audit Logs: All restoration operations are logged with machine-verifiable ISO/IEC 18004 decoding scores and timestamped scan proofs. Refund requests citing "failed or unreadable restoration" will be verified against our server diagnostics. If our logs confirm the generated QR code is objectively valid and decodable, the refund request will be rejected.
  • Revocation of Restored Records: If a refund or payment reversal is granted for any transaction, all corresponding restored QR codes, clean image assets, and saved payloads in your My Codes history will be immediately and permanently revoked and deleted.
  • Fraudulent Chargebacks ("Friendly Fraud"): Initiating a bank chargeback or dispute after successfully unlocking and extracting decoded QR information is considered fraudulent. In dispute proceedings, QSharpener submits cryptographic audit logs—including account credentials, IP addresses, unlock timestamps, and proof of data delivery—to Stripe and card networks as definitive evidence of fulfilled service.
  • Account Blacklisting: Users or automated bots exhibiting patterns of bad-faith usage (e.g., purchasing minimal credit packs, copying decoded payloads, and immediately demanding refunds or cycling throwaway accounts) will have their accounts permanently terminated and associated payment methods blacklisted.

5. Cancellation & Expiration

  • No Recurring Subscriptions: QSharpener does not charge automatic recurring monthly or yearly fees. You only buy credit packs on demand.
  • Credits Valid for 365 Days: Your purchased credits remain in your balance for 365 days (1 full year) from purchase. Plenty of time to restore and download your QR codes.

6. EU / Statutory Right of Withdrawal

If you reside in the European Union or the United Kingdom, statutory consumer protection regulations grant a 14-day right of withdrawal for online purchases. However, for digital content and instantaneous compute services, you acknowledge and agree that when you spend credits to perform an immediate deblurring/sharpening operation, service delivery begins immediately, and the right of withdrawal is waived for the consumed portion in accordance with Directive 2011/83/EU.

Unconsumed credit packages remain fully refundable within the 14-day statutory period.

7. How to Request a Refund

To submit a refund or balance inquiry, please reach out via:

Please include:

  • Your registered account email address.
  • The transaction ID or invoice number from Stripe.
  • A brief explanation of the reason for your request.

Refunds are processed back to the original payment method (via Stripe) and typically take 3 to 5 business days to reflect on your card or bank statement.